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Guarantee

TERRY DOUGLAS’
9-PART CLIENT SERVICES GUARANTEE

When you hire my services, I promise you will receive...

  1.  Close Personal Attention.  I promise I will answer all your questions, meet with you as often as you wish, and do everything possible to treat you the way I like to be treated when I’m the client.

  2.  In-Person Meeting.  I promise I will meet with you.  I will never hand you off to a junior lawyer because your estate plan is one of the most important decisions of your life.

  3. Prompt Return Calls.  If I’m busy when you call, I promise I will make every effort to return your phone call promptly.
     
  4. Confidential Service.  I promise I will provide all of your legal services myself.  This way you get the full benefit of my training and experience.

  5. Flat Fees.  In nearly all cases, I provide estate planning services for flat fees.  On the rare occasion when I must bill hourly, you and I will discuss the billing in advance – before you incur any obligation – and I will bill you hourly only after I receive your approval.

  6. Fair and Reasonable Fees.  When you hire my services, I closely watch my overhead and monitor my fees to make sure they are fair and reasonable for both of us.  You don’t want a cheap lawyer who charges so little that she goes out of business.  Nor do you want the most expensive lawyer who charges you for the paintings on his walls.  The best lawyer-client relationship is when both you and I are happy.  I promise to work with you to that end.

  7.  Free Peace of Mind Meeting.  After your death or your spouse’s death, I will meet with the survivor and heirs at no charge to answer questions and explain what needs to be done to settle your affairs.  If the survivor decides to engage me to help settle the estate, then I will explain how I will bill.  If you decide to handle these matters on your own, I offer this time without cost or obligation.  

  8. Value in Every Respect.  My goal is to make sure you feel the value you receive from me is always greater than the price  you pay.  So while I can’t guarantee my prices will always be low, I can guarantee they will always be fair.  I want you to receive more value from me than any other lawyer you know.  And I’ll work hard to make sure you do.

  9. Lifetime Relationship.  The purpose of our relationship is not merely to write your estate planning documents.  Instead, I build a long-term relationship with you and your family so you can depend on my help to protect your family and assets for years to come.

 

 




Maryland Attorney Terry Douglas serves residents from Annapolis, Arnold, Broadneck, Crofton, Crownsville, Davidsonville, Edgewater, Ft. Meade, Gambrills, Glen Burnie, Highland Beach, Hillsmere Shores, Millersville, Odenton, Parole, Riva, Severna Park, Shadyside, and surrounding Maryland communities. Attorney Terry Douglas assists clients with Maryland legal services throughout Anne Arundel County, Maryland.



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1906 Towne Centre Blvd., Suite 265, Annapolis, MD 21401
| Phone: (410) 721-4569

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